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Watch this video here on Vimeo.

In this 15 minute video professional illustrator Clint Cearley speaks on the submitted topic of how to handle the revisions and avoid a "revision nightmare". Points covered include a revision clause, notifying client of post contractual work, dropping a project and more.

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February 24
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:iconjadeyfish:
~Jadeyfish Apr 30, 2013  Hobbyist General Artist
Definitely need to watch this :)
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:iconfuakhue:
You look like chester bennington in this vid caption!, thanks for the vids tutorial man~
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:iconmjwilliam:
*MJWilliam Feb 28, 2013  Professional Traditional Artist
15 minutes of pure gold. Thank you for this. There's one particular kind of client that drives me absolutely nuts. He'll ask you to do one small revision (say change dress length) then says, "let's make it shorter". You do. He comes back and goes, "I liked it better longer, change it back". You do, it's no big deal. A couple of days later he comes back and goes, "on the other hand, shorter is better, change it back."
:iconfuuuplz: Some of these folks keep going back and forth like... forever. What would you suggest for this situation?
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:icondamascus5:
*Damascus5 Mar 1, 2013  Professional Digital Artist
Several points. Some people are over-thinkers and easily second-guess themselves so I would tell them which choice is best from an artistic standpoint and briefly describe why. "Educating" a client in an informative manner has resolved issues many times for me as some clients just need a sensible reason to go one way or another so their brain can relax knowing it made a good choice. Also tell them that any more changes will be charged above the original quote or at an "overtime" rate. Give them the heads up before applying the charge so they have the chance to avoid it.
Even if you are getting paid for the changes it may be wrecking havoc on your scheduling with other clients in which case you should be open about the issue. Tell them that the project has taken longer than originally estimated and that it is causing scheduling problems with other client's deadlines. You must unfortunately set a cutoff date at which you will no longer be able to work on the project due to logistics. Apologize for not finishing as quickly as you first stated and for the inconvenience offer them a % discount if the project can be wrapped up by the cutoff date.
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:iconmjwilliam:
*MJWilliam Mar 1, 2013  Professional Traditional Artist
Thanks for the tips. That's exactly what I do, but every once in a while I get a client who doesn't want to be educated. If I get a whiff of their ilk I don't even take on the project, but sometimes they slip through the cracks.

Anyway, thanks again. Great advice.
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:iconmottenfest:
Good to hear from an artist that knows his stuff~!
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:iconjcbarquet:
This was really helpful. I really appreciate the information that you're sharing with these videos and your eBook.

Regarding the subject of revisions, you mentioned that you normally give the client the possibility to ask for three minor and one major one. However, it's not the same to ask for a radical change at the sketch phase than once the image's been taken to final. So when you talk about revisions, do you take into account the ones the client requests at the sketch phase as well?
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:icondamascus5:
*Damascus5 Feb 25, 2013  Professional Digital Artist
You're right, I didn't say that very clearly. I generally allot one to two extra revisions during the sketch phase as they are quicker changes but you can't let them be wishy-washy either as they can just as easily waste your time with revisions during the sketch phase as during the final stages. It can be helpful to outline up front exactly how the process will go. 1) Talk over phone about the project 2) Client emails synopsis of what they want and includes any reference images 3) Artist provides sketch feedback 4) Clients give feedback 5) Revised sketch is provided 6) Feedback from client 7) Artist begins work and provides low resolution final for final tweaks 8) Clients may ask for small final adjustments 9) Image is adjusted and final given.
Clients need to know that an approved direction should to be arrived at within two sketches so it is important to have a thorough discussion beforehand.
Let me know if this doesn't answer your question.
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:iconjcbarquet:
It does, this makes it really clear for me. Thanks Clint!
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